Eligibility checks happening too late
Role scoped Billing and Insurance Support for clinic workflows
Healthcare-trained remote support
Billing and insurance support for the backlogs that slow the whole practice.
ClinicWing assistants help with eligibility checks, prior authorization prep, claim follow-up, payment admin, and documentation queues so your in-house team can focus on exceptions and patient-facing work.
Best fit for:
Eligibility backlogPrior authorization prepClaim follow-upPayment admin
Core work:
EligibilityPrior authClaims
Why practices add this role
The work is small per task but heavy every week.
Prior authorization packets missing required details
Claims needing status follow-up before they age out
Billing questions pulling trained staff away from higher-value work
Tasks this assistant can own
Define the handoff before the first shift.
Each service starts with a role brief, approved scripts, access rules, task boundaries, and a weekly manager view.
Eligibility and benefits checks
Verify coverage details, document plan notes, flag gaps, and prepare staff for patient or payer follow-up.
EligibilityBenefitsPayer notes
Prior authorization prep
Gather required admin details, organize packet status, and keep authorization tasks visible for review.
Prior authPacketsStatus tracking
Claim follow-up
Check claim status, document payer responses, organize denials, and route exceptions to the billing lead.
ClaimsDenialsFollow-up
Works around your systems
Your tools set the workflow rules.
Billing support is scoped around your payer mix, clearinghouse, practice management system, and handoff rules.
AdvancedMDKareoathenahealthAvailityOffice AllyWaystarSimplePracticeOpen Dental
Launch checklist $9.50/hr
One hourly rate. The final support plan depends on weekly hours, schedule, access, and coverage expectations.
Role briefBefore matching
AccessPractice-approved
QAWeekly review
Boundaries
The assistant supports the workflow. Your practice stays in control.
ClinicWing assistants support approved admin, documentation, communication, and coordination tasks. Licensed clinical judgment, urgent triage, diagnosis, treatment decisions, and compliance responsibility stay with your practice.
Billing decisions and exceptions stay with the practice
Documented before launch and reviewed during the manager cadence.
Payer communication scripts and status notes are approved
Documented before launch and reviewed during the manager cadence.
No unsupported coding or clinical judgment
Documented before launch and reviewed during the manager cadence.
Activity is tracked so aged items stay visible
Documented before launch and reviewed during the manager cadence.
| Question | How this service handles it |
|---|---|
| Is this a dedicated role? | The default is a dedicated assistant scoped to this workflow, with optional backup coverage if needed. |
| Can the assistant use our systems? | We document approved access for tools like AdvancedMD, Kareo, athenahealth and your actual stack. |
| How do we know the work is happening? | The operating model includes activity notes, blocker visibility, and weekly QA review. |
Common questions
Role questions before you delegate.
How fast can we start?
Most practices can complete the first matching review in 24-48 hours after the role brief is clear. Launch timing depends on access approvals, schedule, and interview availability.
Are assistants dedicated to our practice?
The default model is a dedicated assistant assigned to your practice, with optional backup coverage when the workflow requires redundancy.
Can we interview assistants before hiring?
Yes. The shortlist is meant to help you review fit, communication style, schedule, and healthcare workflow experience before onboarding.
Are there long-term contracts?
The hourly rate is $9.50/hr. Scoping confirms weekly hours, onboarding, coverage expectations, and any term details before hiring.
Next step
Turn this role into a support plan.
Tell us your systems, schedule, volume, and bottleneck. We will translate that into a role brief and matching plan.